FAQ
Common questions,
straight answers.
If you don't see your question here, just call. Rodney answers the phone himself.
How fast can you come out?
Same-day in most cases if you call before noon. Otherwise next business day. We schedule in 2-hour windows so you're not stuck home all day waiting.
What does a repair cost?
It depends on the appliance, the part, and the labor. We diagnose on-site and give you the all-in price before we start any work. No surprises, no upsells, no hourly meter. If the price doesn't work for you, you're free to decline — you'd just owe the diagnostic fee.
Is there a service / trip fee?
There's a diagnostic fee for the visit. It's waived if you go ahead with the repair. If you decline the repair, you owe the diagnostic fee for the time and travel.
What brands do you work on?
All major brands: Whirlpool, GE, Samsung, LG, Maytag, Frigidaire, KitchenAid, Bosch, Amana, Sub-Zero, Viking, Wolf, Thermador, Miele, Electrolux, Speed Queen, Hotpoint, Kenmore, and more. 10+ years at PC Richard means we've worked on virtually every brand sold in the US. See the full brand list.
What if my appliance can't be fixed?
We'll tell you straight. If the repair costs more than half of a new appliance, we usually recommend replacement and explain why. We'd rather be honest than sell you a repair that won't pay off.
Do you offer a warranty on repairs?
Yes. If the same problem comes back within the warranty period, we come back at no charge. Parts also carry their manufacturer warranty.
What payment methods do you accept?
Cash, check, Zelle, Venmo, and major credit cards. Payment is due at completion of the repair.
Are you licensed and insured?
Yes. RP Appliance Tech Services is a registered business in NY State and carries liability insurance. Documentation available on request.
Do you work on commercial appliances?
We focus on residential. For light commercial (small offices, salons, laundromats with consumer-grade machines), call us — we can usually help. Heavy commercial kitchen equipment is generally out of scope.
Are you really pet-friendly?
Yes. You don't need to lock the dog in another room. Rodney's comfortable around dogs and cats and they're usually comfortable around him. If your pet is reactive to strangers, just give us a heads up.
How should I prepare for the appointment?
Have the make/model number ready (usually on a sticker inside the door, behind the kick-plate, or on the back). Clear a small workspace around the appliance. That's it — we bring everything else.
Can I get a quote over the phone?
For a ballpark, sometimes yes — depends on the appliance and how clear the symptoms are. For a real quote we need to diagnose in person. Anyone giving you a firm price over the phone without seeing it is guessing.
Question we didn't answer?
Call Rodney directly — he picks up the phone himself.